14-day money-back guarantee
If Rowvana is not right for you, email support@rowvana.com within 14 days of your first payment for a plan, and we will refund it in full. You do not need to give a reason.
The free trial and the Free plan let you try Rowvana before you pay, so please use them to check that it works on the sites you need.
Renewals
- Yearly plans: if a yearly plan renews and you did not mean to keep it, ask within 14 days of the renewal and we will refund the renewal.
- Monthly plans: monthly renewals are not refunded, but you can cancel at any time and you will not be charged again. You keep your plan until the end of the month you paid for.
Always refunded
- You were charged twice, or charged after you cancelled.
- A paid feature does not work for a reason on our side and we cannot fix it within a reasonable time.
Changing plans
When you move to a higher or lower plan in the billing portal, Paddle.com works out the difference for the rest of the period automatically. That is not a refund, and it does not start a new money-back window.
How to ask
- Email support@rowvana.com from the address you bought with, or reply to your Paddle.com receipt.
- Include your order number if you have it.
- We reply within 2 business days. Refunds are sent by Paddle.com, our merchant of record, to the card or account you paid with. Your bank may take 5 to 10 business days to show it.
When a subscription is refunded, it is cancelled and your account goes back to the Free plan.
Fair use
We may decline repeated refund requests from the same person, or refunds for accounts closed for breaking our Terms. Please contact us before opening a dispute or chargeback with your bank; it is almost always faster to let us fix it.
This policy does not affect any rights you have under the consumer laws of your country.